These terms and conditions govern your use of the Lalys Pharmacy website and your relationship with Lalys Pharmacy when using this web site. Please read them carefully as they affect your rights and obligations under the law. Use of this website will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the UK courts.

The Lalys Pharmacy website will operate within the Royal Pharmaceutical Society of Great Britain Regulations and their specific contractual arrangements.

You will be required to register as an authorised user of the Lalys Pharmacy website and agree to these terms and conditions. Acceptance of these terms and conditions does not affect your statutory rights.

1. Use of the Lalys Pharmacy website

The Lalys Pharmacy website is provided for your personal use. Lalys Pharmacy have taken every reasonable care in preparing the content of this website. However, Lalys Pharmacy disclaims all warranties of any kind with regard to the content services and products contained on this website.

Lalys Pharmacy, its Directors and employees shall not be liable for any losses or claims arising directly or indirectly from the use of this website.

Note: Your bank account statement may show the product purchase as 121pharmacy.co.uk

2. Registration

To register with Lalys Pharmacy you must be over sixteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details.

 
By registering with the Lalys Prescription Service the patient has authorised a legally binding healthcare commitment with the pharmacy. Lalys Pharmacy will proceed to ensure that all protocols undertaken will incorporate strict confidentiality throughout. 

3. Prescription Service

Lalys Pharmacy only provides NHS prescriptions and private prescriptions for patients in the UK. Should there be any doubt with regards to this service, then please contact Lalys Pharmacy directly.
 
Our Chief Pharmacist is Mr Baldev Laly and he is happy to discuss any issues with regards to health or medications.

4. Advice

The information supplied on the website does not substitute for professional medical advice. You should always read all labelling and product information sheets before taking medicines of any kind. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition, you are very strongly advised to consult your doctor without any delay.

5. Delivery

Free delivery is currently available if a single transaction is over £40. 
 
Lalys Pharmacy will notify you when the order has been dispatched, normally it should be with you the next day (excluding Sundays), but can take up to three days in-line with Royal Mail's first class post service. Orders containing prescription medicines can be delivered to your home, place of work or a Post Office, where it will be available to collect at your convenience. 
 
All transactions under £40 will have a postage and packing fee of £3.95. 
 
You may pay for the items online and collect them in-store, at no extra cost. 
 
Orders will normally require a signature upon delivery. If you have ordered a prescription medicine using our Online Prescription Service, your medication will be sent using Royal Mail Special or Recorded Delivery, for which either your signature, or the signature of another adult over the age of 18 at your address will be required. 
 
If a courier is unable to deliver to your address, they will return your parcel to the depot and leave a card advising you what to do next. When a signature is required, couriers will not leave a parcel at an address without obtaining a signature. 

6. Return, refund and cancellation policy

If the item is not suitable after receiving it, then send it back to us and we will give you a prompt and courteous refund of the respective product bought. We regret that we do not refund the cost of postage, unless we have made a mistake with the order. We cannot accept returns of items that have been used.

7. The Waste Electrical and Electronic Equipment (WEEE) Directive

This is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.  

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.  

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.   

Lalys Pharmacy is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.  

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.  

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.